Delivery & Returns
Delivery & Returns
- Standard Shipping (Monday – Saturday)
- Your parcel will be delivered around 2-5 *working days
- At an additional cost of £3.95
- Free Standard Shipping (Monday – Saturday)
- Your parcel will be delivered around 2-5 *working daysOn all orders above £40 within the UK
* Working Days are Monday-Friday (excluding Bank Holidays).
We use Royal Mail Tracked delivery to send all of our parcels, you shall receive a tracking number when your order has been dispatched. You will be able to use this tracking number to chase your order or investigate its location with Royal Mail directly.
Delivery update COVID-19
CHANGE OF MIND
All sales are final and unfortunately due to health and hygiene we are unable to accept change of mind refunds, returns or exchanges.
Please choose carefully before checkout is complete.
FAULTS & RETURNS
All of our products undergo a stringent quality control check prior to leaving our care.
Returns are not eligible for normal wear & tear, or rough handling and/or incorrect use of our products
We will not refund or exchange for minor cosmetic irregularities for (for eg. fraying, colour discrepancies which are common in factory mass production).
Unfortunately we can not guarantee our products will be stain-proof for all food any of our silicone products come into contact with and will not be able to provide refund or exchange on any stained products.
With Silicone colouring there may be some slight cosmetic colour discrepancies, we do not accept returns due to slight colour differences.
Please note that silicone suction does not work on most wooden or textured surfaces and we will not approve requests for refunds or returns due to this reason.
If there is a fault with your product please contact us within 28 days of receiving to advise us.
The product will undergo inspection upon return to us for approval of the exchange
In the event that the item is deemed faulty, we will reimburse postage costs to the customer.
We may offer an exchange or store credit note and in some cases a refund.
If approved for exchange, this is for the same product/style previously purchased. For further details please see our Terms of Service Page.
Your order accepts our Terms and Conditions, if unsure please see our Terms and Conditions page before purchase.